Delivery & Return Policies

Delivery Information

Orders will be proceeded in 2 days once placed. There has been a lack of post workers due to COVID-19. Please expect 1-2 days delay on orders. Your understanding is much appreciated.

Free UK delivery on all orders in 7-12 working days.

Tariff & Duties

Import taxes, duties, or customs fees may occur once the parcel arrives at the destination country. These costs are determined by the customs office of the specific destination and will be charged to recipients. SnapGo will not be responsible to cover the costs.

Return Policy

If you would like to return an item, please contact us within 30 days upon order receipt. We will need photo/video evidence for product quality issues.

Returned items have to be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. SnapGo reserves the right to not refund if the above requirements do not comply.

The refund may take up to 7 workdays after receipt of returned items. A full refund will be credited for defective products. For non-defective items, a refund will exclude delivery and handling fees.